Terms of Service & Refund Policy

1. What LeadScout provides

LeadScout provides real-estate prospecting information and software tools only - including property-owner records, property details, mailing addresses, and, on certain plans or features, skip-traced telephone numbers compiled from public records and third-party data providers. Data is delivered as lists (CSV/Excel), through a self-serve search platform, and/or through done-for-you managed services.

LeadScout is a data provider, not a telemarketer, dialer, or consent broker. We do not place calls, send texts, or emails on your behalf. We do not obtain, verify, or grant permission, consent, or an established business relationship for you to contact any person. Providing a phone number or mailing address does not mean that person has agreed to be contacted, that the number is accurate or currently assigned, or that contacting them is lawful for your purpose.

LeadScout is a data and software service, not a brokerage, and does not provide real estate, legal, financial, tax, or compliance advice.

LeadScout provides property and owner data for markets within the United States only. Coverage varies by county and data provider; we do not offer listings or records for properties outside the USA.

2. Skip-trace phones on seller-intent leads

On plans that include phone append, LeadScout automatically attempts skip-trace lookups on eligible seller-intent records — such as expired listings, FSBO, and motivated-seller signals — during Search (Platform, Done-for-You, Pro, and B2B plans).

Skip-trace match rates vary by market, data source, and individual record. Phones are not guaranteed on every lead. When no phone match is found, you still receive owner name and mailing address on delivered leads where that information is available in our data.

Monthly skip-trace caps apply per plan and reset on your billing cycle; unused matches do not roll over. Providing a matched phone number does not mean the person has agreed to be contacted or that the number is current, wireless, or callable.

These limitations reflect standard industry constraints for property and contact data. You are responsible for verifying records and lawful outreach before calling or texting any lead.

3. Data accuracy; no guarantees

All data is provided “as is” and “as available.” We do not guarantee the accuracy, completeness, currency, or legality of any record. Phone numbers - including skip-traced numbers - may be wrong, disconnected, reassigned, wireless or landline, business or residential, or associated with a different party. Owner names and addresses may be outdated or incomplete.

We do not guarantee any specific outcome - including seller intent, contact accuracy, answer rates, responses, appointments, listings, sales, or commissions. Data coverage and field availability vary by market and by data provider. You are responsible for verifying information before relying on it or contacting anyone.

4. Telemarketing, TCPA, FTSA, and DNC compliance

You are solely responsible for compliance with all federal, state, and local laws governing telephone calls, text messages, voicemails, artificial or prerecorded messages, autodialing, fax marketing, email marketing, and direct mail - including, without limitation:

• The federal Telephone Consumer Protection Act (TCPA) and FCC rules implementing it;
• The Florida Telephone Solicitation Act (FTSA) and related Florida telemarketing and consumer-protection laws, if you call or text Florida residents or operate from Florida;
• National and state Do-Not-Call (DNC) registries and internal company-specific do-not-contact requests;
• State telemarketing registration, calling-time, caller-ID, and disclosure requirements;
• CAN-SPAM, state email laws, and direct-mail solicitation rules, as applicable.

Before initiating any outreach, you must determine whether you have a valid legal basis to contact each person (for example, prior express written consent where required, or another applicable exemption). LeadScout does not make that determination for you and does not represent that any lead is “callable,” “textable,” or exempt from DNC or consent requirements.

5. DNC screening (convenience only)

Where phone numbers are included, LeadScout may screen numbers against national Do-Not-Call data through our providers and prioritize numbers not flagged as DNC when that information is available. This screening is optional, incomplete, and may be outdated. It is not a substitute for your own scrubbing against the National DNC Registry, applicable state DNC lists, your internal suppression lists, and any other legally required databases. A number not flagged by our tools may still be on a registry, subject to consent requirements, or otherwise unlawful for you to contact.

6. No autodialing; no consent on your behalf

LeadScout does not provide autodialers, predictive dialers, robocalling systems, SMS blast platforms, or similar outbound communication tools. We do not initiate calls or messages to leads. Any dialing, texting, emailing, or mailing you perform using LeadScout data is performed solely by you or your agents, using your own systems, and at your sole risk and responsibility.

7. Prohibited uses

You agree not to use the Service or any data obtained through it to:

• Contact any person in violation of TCPA, FTSA, DNC rules, or other applicable law;
• Call or text numbers on a DNC registry without a valid exemption and required consent, where applicable;
• Use an autodialer, artificial or prerecorded voice, or automated texting system without all legally required consents and disclosures;
• Harass, threaten, deceive, or engage in abusive, fraudulent, or unlawful solicitation;
• Resell, redistribute, publish, or sublicense the data except as expressly permitted by your plan;
• Scrape, crawl, or systematically extract data from the platform beyond normal use;
• Misrepresent your identity, affiliation, or the purpose of your contact.

We may suspend or terminate access for violations or suspected unlawful use.

8. Your responsibilities (acceptable use)

You are solely responsible for how you use the data, your outreach scripts and practices, recordkeeping, consent documentation, and compliance program. You represent that you will use the Service only for lawful business purposes consistent with these Terms and that you have authority to bind any business entity on whose behalf you use the Service.

9. Payments & subscriptions

Payments are processed securely by Stripe; we do not store your card details. One-time purchases (e.g., Lead Lists) are charged once. Platform subscriptions renew automatically each month until canceled. You can cancel anytime; cancellation stops future renewals and access continues through the end of the current billing period.

10. Refund Policy

• Lead Lists ($99 one-time): If your list is not delivered within 24 hours of purchase, you are entitled to a full refund. Once a list has been delivered, the sale is final, as the data cannot be returned.
• Platform subscriptions: You may cancel anytime to stop future charges. We do not provide partial refunds for the current billing period, but you keep access until it ends.
• Done-for-You setups: Refundable before setup work has begun; non-refundable once setup/onboarding has started.
• Billing errors or duplicate charges are always refunded. Email us and we'll make it right.

11. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless LeadScout USA, its owners, officers, employees, contractors, and data providers from and against any claims, demands, losses, damages, liabilities, penalties, fines, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service or any data obtained through it; (b) your calls, texts, emails, mail, or other outreach to any person; (c) your alleged or actual violation of TCPA, FTSA, DNC rules, CAN-SPAM, privacy laws, or other applicable law; or (d) your breach of these Terms. This obligation survives termination of your account.

12. Limitation of liability

To the maximum extent permitted by law, LeadScout's total aggregate liability for any claims arising out of or relating to the Service or these Terms is limited to the greater of (a) the amount you paid to LeadScout for the specific product or subscription giving rise to the claim during the twelve (12) months before the event, or (b) one hundred U.S. dollars ($100).

In no event will LeadScout be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, regulatory fines or penalties assessed against you, or costs of substitute services - even if advised of the possibility of such damages. Some jurisdictions do not allow certain limitations; in those jurisdictions, our liability is limited to the fullest extent permitted by law.

13. Dispute resolution; arbitration; class action waiver

Please read this section carefully - it affects your legal rights. Except for qualifying small-claims matters or claims seeking injunctive relief for intellectual-property or unauthorized use of the Service, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or Commercial Arbitration Rules for business accounts), rather than in court. The arbitration will take place in Miami-Dade County, Florida, or another location mutually agreed in writing, and Florida law governs interpretation and enforcement of this arbitration agreement.

Class action waiver: You and LeadScout agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, or private attorney general proceeding. The arbitrator may not consolidate claims or preside over any form of representative proceeding.

You may opt out of this arbitration agreement within thirty (30) days of first accepting these Terms by emailing support@leadscoutusa.com with subject line “Arbitration Opt-Out” and your account email. If you opt out, the arbitration and class waiver provisions do not apply to you, but the remainder of these Terms still do.

14. Governing law; venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Subject to Section 13, the state and federal courts located in Miami-Dade County, Florida have exclusive jurisdiction over any dispute not subject to arbitration. You consent to personal jurisdiction in those courts.

15. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date above will change when we do. Material changes will be posted on this page. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

16. Contact

Questions about these terms, a refund, or your account? Email support@leadscoutusa.com and we'll respond promptly.

Accessibility feedback: see our Accessibility Statement.